• Instructor: TDIGlobal
• Lectures: 2
• Quizzes: 1
• Students: 19
• Duration: 2 days

REGISTER HERE TO ATTEND

Value means different things to many people. To some, it means benefits, price, etc.

No matter the meaning the important thing is that you recognize what a Customer perceives as
value and understand how the Customer views your competition’s product.

Do you have what it takes to create value for an excellent customer service experience for both
you and the Customer?

Join our training on “Making Excellent Customer Experience a value creation” as we provide
techniques that hone your skills for value creation throughout the customer’s journey.

Course Modules:

• Overview of Customer Service
• Discovering Customer Service expectations
• Recognizing the Customer experience
• Understanding Customer Service experience
• Developing a Customer Service Strategy that creates value
• Enhancing Customer Service Skills

What you will learn:

• Specific techniques for value creation in Customer Service Experience.
• How to fully understand your critical role in providing wonderful experience delivering service within and outside organizations.
• How to develop an action plan to grow and develop value in terms of commitment to quality service, honesty, dependability, integrity, and treating clients/customers with dignity and respect.
• How to influence peers and customers positively.
• How to prevent negative feelings from affecting the Customer service experience.

As a valued professional, you will also get:

• A certificate of completion
• A digital training badge
• Access to internationally top-rated Self-Discovery Assessment
• Membership of TDI’s International Affiliate Program
• Opportunity for a redeemable gift card

REGISTER NOW:
Time:    9am – 3pm
Fee:       NGN 45,000
Venue: Virtual/Webinar Training

This program is designed for:
Individuals and Leaders who are seeking to own actionable customer insight, develop strong
relationships with management, peers, employees, customers and demonstrate quantifiable
results tied to revenue and profitability.

HOW TO PAY

Make payment to our bank using the details below:

TDI Global Limited
1216906531
Zenith Bank

After payment, call/WhatsApp 07061278455 to confirm payment or send evidence via mail to digital2@my3dcoach.net

TDI Global Limited: Customer Service Training in Nigeria | Delivering Excellent Customer Experience

TDI Global Limited: Customer Service Training in Nigeria | Delivering Excellent Customer Experience

TDI Global is your number one customer service certification and training institute in Nigeria. We are training and certification providers where you can learn and acquire the right skills for career progression, as well as a self-discovery platform. What more? You can learn on the go or have class-room training. Shop online for courses with great ease as you pay which guarantees you the safest online learning shopping payment method, allowing you to make stress free payments. Whatever it is you wish to learn, TDI Global Limited offers you all and lots more at prices which you can trust. TDI Global Limited has payment options for everyone irrespective of taste, class, and preferences. Here, you also have the option to make your payment on course delivery for extra convenience. The skills you need online in Nigeria is easy and convenient with TDI Global Limited. We provide you with a wide range of courses and certification you can trust.