
- Instructor: TDIGlobal
- Lectures: 2
- Quizzes: 1
- Students: 19
- Duration: 2 days
REGISTER HERE TO ATTEND
Value means different things to many people. To some, it means benefits, price, etc.
No matter the meaning the important thing is that you recognize what a Customer perceives as
value and understand how the Customer views your competition’s product.
Do you have what it takes to create value for an excellent customer service experience for both
you and the Customer?
Join our training on “Making Excellent Customer Experience a value creation” as we provide
techniques that hone your skills for value creation throughout the customer’s journey.
GROW YOUR BUSINESS
Real Bite-Sized Practical Ways to Grow Your Business
Course Modules:
- Overview of Customer Service
- Discovering Customer Service expectations
- Recognizing the Customer experience
- Understanding Customer Service experience
- Developing a Customer Service Strategy that creates value
- Enhancing Customer Service Skills
What you will learn:
- Specific techniques for value creation in Customer Service Experience.
- How to fully understand your critical role in providing wonderful experience delivering service within and outside organizations.
- How to develop an action plan to grow and develop value in terms of commitment to quality service, honesty, dependability, integrity, and treating clients/customers with dignity and respect.
- How to influence peers and customers positively.
- How to prevent negative feelings from affecting the Customer service experience.
As a valued professional, you will also get:
- A certificate of completion
- A digital training badge
- Access to internationally top-rated Self-Discovery Assessment
- Membership of TDI’s International Affiliate Program
- Opportunity for a redeemable gift card
REGISTER NOW:
Time: 9am – 3pm
Fee: NGN 45,000
Venue: Virtual/Webinar Training
This program is designed for:
Individuals and Leaders who are seeking to own actionable customer insight, develop strong
relationships with management, peers, employees, customers and demonstrate quantifiable
results tied to revenue and profitability.
HOW TO PAY
Make payment to our bank using the details below:
TDI Global Limited
1216906531
Zenith Bank
After payment, call/WhatsApp 07061278455 to confirm payment or send evidence via mail to digital2@my3dcoach.net
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Course Modules
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What you will learn
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Course Details - Customer Service